PLEASE NOTE:
ANY ORDERS PLACED BETWEEN DECEMBER 15 to 31st may experience delays. Thank you for your understanding.
Shipping
We can ship to virtually any address in the world.
Orders typically ship 1 or 2 business days after they are received.Tracking numbers will be sent to the email address supplied when the order is shipped.
If you need your order rushed, just email or call us. We will do our best to get it out the same day.
Your order may be subject to duties and taxes by the destination country. As the recipient of this order you are responsible for the payment of any duties or taxes.
Canada and the USA
- FREE shipping on orders $175 and over.
- Otherwise a flat rate of $15 for North American addresses.
- We subsidize shipping up to a total of $25. If your order is oversized or requires an additional remote coverage fee (ie if your postal code has the digit ZERO (0) in it), you will be notified of the shipping amount for pre-approval before it is sent. We will always do our best to find a competitive shipping rate for you. Please email or call with any questions regarding our products or status of your order.
International
- A flat rate of $35.00 per order will be charged. If your shipping location requires an excess cost, you will be notified of the extra shipping amount for pre-approval before it is sent.
Returns and Exchange Policy
For frames only and other items:
You can return any frames that do not work for you that have been purchased in the last 90 days for a refund, credit, or exchange providing the merchandise is in new condition, has original tags on and has not been worn. Please submit a return authorization request per the information below. Once we receive your order back we will process a refund based on your payment method.
For Gift and Apparel Items, our return policy is 30 days from date of purchase. Note that items must be unused, fully intact, and include any bags/tags etc that came with the purchase in order to receive a refund. Note that earrings and rain hats are non-returnable due to sanitary and safety reasons.
If you wish to exchange the frames for another style, just let us know and we will send you the exchanged pair as soon as we get back the first ones. We will let you know if there is any balance owing or due.
Return postage (with tracking) is the responsibility of the customer.
For 2 for 1 Sales, both items must be returned for a refund. No partial refunds for 2 for 1 Sales.
If you would like to return an item, please submit a Return Request by navigating to your account orders. Then click on the 'Return items' link.
Important:
All returns must be pre-authorized. Please wait for confirmation and an RMA (Return Merchandise Authorization) number before sending any products back.
Once your return is approved, you will receive instructions and your RMA number. Please clearly include the RMA number with your shipment. Unauthorized returns may not be accepted or processed.
Return Shipping Address:
CLAUDIA ALAN INC.
c/o UCAN TRADE
1375 Stonegate Way
Ferndale, WA 98248-7824
United States
Phone: 360-380-6900